Be Our Guest: Part One of an Innkeeper's How-To Tutorial for Summer Houseguests

The number one question I get asked when I tell people about my experience as an Innkeeper is, “How can we make our home look/feel like a bed & breakfast?” This prompted me to start a how-to guide (with multiple installments of course). The guide will feature ways to make your bed look luxurious, how to make houseguests feel welcome, mouthwatering breakfast and dinner ideas (especially for multiple guests), picnic packing, plate garnishing, gardening tips, décor, and flower arranging 101. 

Today’s post will feature Welcome Basket varieties. My next edition will include diagrams on how to fold a fitted sheet like a pro (because it took me 30 years around the sun to even grasp the concept that a fitted sheet could be folded and not just balled up and thrown in the linen closet), and how to make the bed look like it belongs in a boutique hotel.

Part Un—Welcome Baskets

Making your home as memorable and inviting as possible requires attention to detail when it comes to those little touches. I have found that guests at an inn go bonkers for handmade items/amenities (fresh cookies, little soaps), feeling taken care of (itineraries available, maps, brochures, area guides) and out-of-the-blue gifts or tokens of appreciation. My number one recommendation is to present a welcome basket, either upon arrival or on their bed. The welcome basket can contain a variety of necessities or novelty items, but it shows your guests that you took the time to think of them and ensure that their needs were met from the very beginning.

In the hospitality industry, we understand that you may host many different types of guests (some outdoorsy, some higher maintenance, some foodie, some simple). Their personalities and their weekend itinerary should be reflected in the content of the welcome baskets.

It’s a nice touch to add some local flavor from the area that they are visiting. I live in Lancaster, which is a huge farming community with Amish roots, so I like to throw in seasonal fruits, Amish-made baked goods or jam, and Hershey chocolates (given our proximity to Hershey headquarters). If you live near the beach, it may be more acceptable to include salt water taffy, seashells, boardwalk kettle corn and a few postcards. If your guests are coming for a mountain visit, include local beef jerky or roasted nuts. This will entice your guests to explore the area and give them something delicious to snack on. 

Toiletries are an obvious. If you have people staying with you, it’s usually expected that you will provide at least the first night of toiletries. This can include mini shampoos/conditioners (any dollar bin at Target, Walmart or K-mart), soap (I recommend spending the extra few dollars on a bar of handmade, local soap—maybe a neutral scent like Goats Milk & Honey), a washcloth/tea-towel, and toothpaste are the basics. You can also include a toothbrush, shower cap, loofah, razors, pack of tissues, makeup remover packet, nail file/kit, lotion, eye drops, sewing kit, get creative! Really think outside the box and consider anything and everything small that could potentially make someone’s life a little less stressful if they forgot to pack something.

So you have your basic content: the local treats, the soaps, the necessities. Now it’s time to get creative with the fillers. I tend to lean toward adding two water bottles (maybe Perrier or Figi), or a mini bottle of champagne if they are celebrating a special occasion. Some people add cheeses and half a baguette wrapped in artisan paper, others lean toward candles, fresh flowers or a small potted plant. In my opinion, you can never go wrong with artistically packaged snacks or light reading material/crossword puzzles. Fillers should also include things like the WiFi password written on a nice handwritten card, the local to-do pamphlets mentioned above, any coupons for activities they mentioned doing, and a contact card with your information in case they get lost or run into car troubles. I like providing a description of my favorite restaurants because oftentimes guests want the encouragement to go off on their own for a night.

You got through the hard part of figuring out what to stuff in there—now you have to decide what to put it in! Remember, the key to making a welcome basket look professional is the contrast in sizing. You want to put your taller items in the back to give it some height, shorter items in the front and then a mix of short and tall in the middle. If you need to give the contents more height, boost them with fake straw, moss or even colored tissue paper. A basket should look full but not overstuffed, and if you are lacking in content, then go with a smaller container (maybe a strawberry carton).

 
Necessities:

· Local goodies, fresh fruit, baked goods

· Toiletries (shampoo, conditioner, soap, toothpaste)

· Washcloth, hand towel, tea towel

Filler Items:

· Misc. toiletries (toothbrush, shower cap, loofah, razors, tissues, makeup remover, nail kit, lotion, eye drops, sewing kit)

· Beverage bottles (Fiji, Perrier, Champagne, wine, soda, cute plastic drinking cup with lid, mug)

· Gourmet snacks

· Candle

· Plant, flowers, herbs for scent

· Magazines, books, crosswords, newspaper

· Local brochures

· Contact card

Basket Ideas:

· Milk basket

· Small crate

· Wicker basket

· Strawberry carton

· Bushel and a peck

· Large tin

· Painted flower pot

· Large jar or canister

· Colorful box